Introduction

At MOTIONFORGE, we strive to provide our customers with high-quality products and services. If you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase is required.

Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Sale and Discounted Items

Only regular priced items may be refunded. Sale or discounted items cannot be refunded.

Changes to This Policy

We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page with an updated effective date.